Terms and Conditions

Introduction

This privacy policy is published by DELVIN PATHOLOGY LABORATORY and shall be construed in accordance with the provisions of the Information  Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 read with the Information Technology Act 2000; that requires publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.

 Scope of this  privacy policy

This privacy policy together with the terms of use describes the Delvin’s (Delvin Pathology Laboratory) policy and procedures on the collection, use and disclosure of  information provided by users and visitors of the platforms -being the website or the App or any such other platform, as created and maintained by  Delvin.  Delvin shall not use the user’s information in any manner except as provided under this policy. Every user who accesses or uses the platform shall be bound by this privacy policy.

Requirement for this privacy policy

This privacy policy is published as required and inter alia pursuant to;

 (A)  Section 43A  of the Information Technology Act 2000, and

(B)  Regulation 4  of the Information Technology ( Reasonable  security practices and procedures and sensitive personal information) Rules 2011, and

(C)  Regulation 3(1)  of the Information Technology (Intermediary Guidelines) Rules,2011

Purpose of this privacy policy

This Privacy policy is an electronic  record in the form of an Electronic Contract formed and created in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder together with  such of the  amended provisions pertaining to electronic documents/records in various statutes as amended by the Information and Technology Act 2000. This privacy policy does not require any physical, electronic or digital signature. This Privacy  policy is a legally binding document between you and Delvin Pathology Laboratory. The terms of this privacy policy will be effective upon your acceptance of the same, either directly or indirectly in electronic form, by simply clicking on the “I Accept”  tab or even just and simply by the use of the website or the App  or accessing  by any other means any of our platforms.  This  Privacy policy will act as a contract and govern the relationship between you and Delvin Pathology Laboratory, with regard to and for the said use of our Website platform or the App platform or our any such similar platform.

About Delvin Pathology Laboratory

Delvin Pathology Laboratory is an important vehicle in a patients health journey

The Patient (customer)  always comes first. At Delvin, the aim is to provide the Patient with quick, affordable Gold standard diagnostic experience. Delvin uses the best machines and personnel to deliver a quality experience to the Patients. Delvin is reputed as having a best turn around time as per Industry norms. It employs the most modern Information, technology and security systems. It offers a cherished Phlebotomy experience backed by On Time quality Reports delivery.

Eligibility for using

Our platforms( Website,App or any similar) do not offer products or services sought for, or for use by minors. Since this is a contractual document if you are under 18 years of age, you are not allowed to use our platforms for availing  our products or services.

Consent

By visiting our platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information including sensitive personal information, on our platforms in accordance with this privacy policy. If you disclose to us any personal information relating to other people, then we take it - that you represent that you have the authority to do so and you have permitted us to use the said information in accordance with this privacy policy. You, while providing your personal information over the platforms consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or E-mails for the purposes specified in this privacy policy. You have an option to withdraw your consent.You May do so in writing to the Grievance officer at  the contact particulars provided below. Please mention ‘ with-drawl of consent ’ for processing personal information, in the subject line of your communication. We will verify such a request before acting on your  request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this privacy policy, related terms of use and applicable laws. In the event you withdraw consent (which was earlier given to us) under this privacy policy, then we reserve the right to restrict or deny the provisions of our such services in such manner to you. This is so,as we may deem/consider such information to be necessary/ relevant for specific operational purposes.

Types of personal or sensitive data and information

The data and  information ( both collectively or singularly called as ‘Data’ or ‘Information’ in this document )we collect about you, may include but be not limited to and it may be categorised as under:

Personal information: your name, gender, nominee details, photo, PAN Card no.,KYC related information,by way of online / offline verification,email address, phone number, address billing and credit card information, password, username, order history, IP address and location, feedback, OTP sent to you, transaction history, bank account details, wallet balances, investment details, credit card or debit card full details,transaction related communications, type and configuration, digital device name, details relating to your download of publications; information  including details relating to the time of the download, any interruptions, and the success or failure of the downloads;Information such as Instant messages, contacts in your directory, location, camera, photo gallery and device information. It would also include the URL from which you accessed the website, demographic information, and such other personal information.

One time password through SMS/text messages: for the purposes of enabling your payment through third-party payment gateway systems or for any other verification, we shall collect data from SMS/text messages received on your device subject to necessary device permissions for the purposes of issuing and receiving one-time passwords and other device verification to enable/verify the transaction. The purposes could also include automatically filing verification details during financial transactions, either through us or third-party services Provider, in accordance with applicable law with a sole objective to enable/verify the transaction.

General information: we may also receive more general information from you as a result of your visits to, and use of, the website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the website, your browsing history. Your device details,such as device identifiers,internet bandwidth,mobile device model,browser plug in,and cookies or similar technologies,that may identify your browser and plug in’s and details like your time spent on the platforms IP address and locations and other such general information.

All the above information personal and sensitive, so collected shall be utilised by us for better servicing you and your Account maintenance. The information shall also be utilised to seek your feedback or to contact you in relation to those services. The information would also be utilised to make the offerings more relevant to you and. The information would also help us keep track of your transactions to help us in case of any dispute situations, request for complaints and other customer care related activities, in dealing with enquiries, and all other general administrative and business purposes. The information would also help us for marketing the products and services to you in an appropriate manner and for carrying out any activity in connection with the legal, government or regulatory requirement or in connection with legal proceedings,crimes or fraud prevention detection or prosecution. In all, the information collected from you shall be used for your interest and to better service you and for an appropriate, proper and full operation of the platforms and the business relationship with you.

Collection of data or information

Information may be collected from you when you visit any of our platforms; when you register as a user or merchant on any of our Platforms; or register in the capacity of any other relationship that may be categorised on our platform. Information may also be collected when you access links such as emails, feedbacks, notifications sent or owned by us or when you are indulging in chat conversations;Or when you are participating in any survey conducted by us. Information may also be collected if you are entering into a transaction or attempting to enter into any transaction on our platforms; or even when you are applying for a job with us. Information may also be collected in case of any of your interaction with our subsidiaries, associates, our related entities or our affiliates, business partners via our platforms. We may also collect information through our business partners or service providers who in turn may either themselves or from third parties collect information or such information which is publicly available including your financial standing and such other information which we may use for the purposes of verifying and authenticating any request that you may have placed on our platforms. We may also use information for verification through online or offline databases that are otherwise legitimately obtained and are subject to third parties terms of use and/or privacy statement.

Storage of data or information

Data collected under this privacy notice is hosted on servers located in India.

Use of data or information

We use this data to enhance your customer experience and the way in which in which you transact with us. We also use this data to communicate with you as also to respond to your queries, feedbacks, questions, claims or disputes. We also use this data to customise and improve our services. We also use this data to protect both you and us against any fraud harm financial loss or illegal activity. The data is also put into use in connection with various loyalty programs which may be operated by us as also various campaigns which may be promotional and marketing, aimed at providing privileges and benefits to you. The data  is also put into use to carry out the contractual obligation between you and us as also such legal and contractual obligations between our sellers, buyers and visitors on the platforms. The data is also utilised for the purposes of providing appropriate products and services to you as also to communicate with you about the quality and the usability of our products and services being offered on our platforms. The data come into use for the purposes of transmitting disclosing processing and or sharing the data and information with our other group entities and affiliates and two better deal with the business ecosystem that we have. The data also helps in provision of offers towards financial products and services and personalised services offered by us on the platforms. The data is  also required and used to serve such other purposes for which we provides notices at the time of collection and as otherwise authorised or required by applicable laws. We treat these data and personal information as also the sensitive personal information as the case maybe wherever required under applicable law. There may be other and several grounds to justify our use of personal information and data. However, wherever required under applicable law, we will only use your personal information with your consent. The personal data is used to provide you better products and services and to comply with legal obligations, as also wherever there is a  legitimate interest or necessity to use the data.

Sharing of data or information

We share personal data or information that you give to us or that we get about you with our group companies, affiliates related to our companies and with other third parties for the purposes of providing products and services offered to you. These entities and affiliates may share such information with their affiliates, business partners and other third parties with the ultimate purpose of providing you their products and services. We may disclose your personal data and information to third parties, such as our sellers and our business partners  when required for us to provide you access to our products and services or to fulfil your orders or to enhance your customer experience or for the purposes of providing feedback on products or to collect payments from you or to comply with legal obligations or to conduct market research or surveys or in furtherance of  our terms of use and to facilitate our marketing, advertising activities to analyse data or for customer service assistance or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our products. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We will also share your data with our affiliates, service providers and group companies for the purposes of storing and analysing the data and protecting and securing our systems. The Data may also be shared for the purposes of providing search results and links and to provide credit analysis reports and for processing your information for profiling use as also for  payment processing. The service providers used by us will be required to only  process the data in accordance with our  instructions and to perform services in accordance with this privacy notice. The service providers to us, will however be called upon to safeguard the security and confidentiality of the data by implementing appropriate technical and organisational security measures and confidentiality obligations attending thereto. The data maybe released by us when we believe the  release is appropriate to comply with applicable law and legal process and to enforce, apply the terms of use of our platforms and other agreements as also to protect us against harm or financial loss. The data may also be shared when it is necessary so as to protect your vital interests or in connection with any investigation of suspected or actual fraudulent or illegal activity. This may also include exchanging information with other companies and organisations for  fraud protection, dispute resolution and risk management. The data is not sold by us or otherwise disposed off disclosing personally identifiable information from users for commercial purposes. However, as we continue to develop our business, we might sell or buy subsidiaries or business units.In that case(s) your data as also the information relating to loyalty programs if any, maybe transferred as part of such transactions. We would share your data with other third parties only where you request or authorise us to do so or we need to comply with applicable law or legal process or we need to operate and maintain the security of our platforms.

Security of data and information

We use all technical and organisational measures to safeguard your data and we store your data on secure servers. We do  take reasonable steps to ensure appropriate physical, technical and managerial safeguards from unauthorised access to your personal data as also from  any alteration, transmission and deletion of the same. We also use appropriate technical and organisational measures to deal with any suspected data breach. We work to protect the security of your personal information during transmission, by using encryption protocols. We use multilayered controls to help protect our infrastructure, constantly monitoring and improving our systems and processes to meet the growing security needs. We also call upon our third-party service providers to take appropriate security measures to protect your data. However, if you do suspect any data breach or loss or misuse  or unauthorised access to the same, please do let us know immediately by contacting us by email or informing and contacting the grievance officer as  named and mentioned in this document.

Use of cookies for data and information

Cookies are small files or records that are placed on your web browsers for the purposes of collecting information about your activities on our platforms. These cookies are also used for preparing reports and for assessing trends. The cookies are likewise also used, for monitoring the way in which the website is used by you. We use these cookies or other similar technologies on our platforms, to enhance your customer experience as also, to enhance convenience to you. We also use these cookies to assist us in running an efficient operation. By accepting this document/these terms, you confirm your consent to our use of the cookies and other such technologies for such purposes on our platforms.

Retention and disposal of data and information

Your personal data or information available with us on our systems, or with our third parties is duly   deleted and disposed  but  retained only for as long as it is required for the purposes of this privacy policy as also for legal or regulatory reasons; as also wherever it is required by applicable laws.We would not retain your information for a period beyond when it is required by us under law. However, we may retain data related to you , if we believe it may be necessary to prevent fraud or future abuse, to enable us to exercise our legal rights and/or to defend against illegal claims or for any other legitimate purpose. We may retain your data in an anonymised form for analytical and research purposes.

Third-party websites and links

Our platforms may provide links of other websites and advertisements. However we are in no way responsible for the privacy practices or contents of such advertisements or linked websites. The same may not  be under our control and we expressly disclaim all liabilities associated with the said link websites and advertisements. Before you access or use the same, you are called upon to read the privacy policy of each and every of these linked websites and construe the same in your own wisdom. We would not be responsible for any action or damage caused by them ;or direct, indirect solicited or unsolicited communication made by these linked third-party websites or by their agents or representatives including any telephone calls, emails, mobile phones used by them to contact you. We do not have any control over the technologies of these linked websites and advertisers and as such you should directly  contact them and be informed about their privacy practices and policies.

Anti- Spam measures

We use email as an integral part of the services and products  being offered and rendered  to you. When you share your email contact with us, you allow us to share the offers and promotions relating to the services and products of our platforms. However, if you  so choose and decide not to  receive any offers or promotions relating to some or all of our products or services, you may unsubscribe by communicating to us.However, please do note that by opting not to receive emails you would still receive administrative emails that may include but be not limited to notices about your status changes or alterations to our terms of service of this policy or any other service request.

Data updation  and changes

In case you wish to correct or update any information that about you, then you  may do so online on the platform or alternatively you may contact us. You may write to our grievance officer or you may send an email to us at….We do periodically change and bring amendments to this privacy policy, giving consent to this document of privacy policy would be deemed as your acceptance allowing us to periodically change and bring amendments to the privacy policy.

Grievance officer

For any communication, queries, customer support or feedback or concerns you may kindly contact our grievance cell at:

 Name: Grievance Cell

Email address: delvinlab@gmail.com

Postal address (via registered post): MZ07 Ansal Fortune Arcade, Sector 18, Noida.

Telephone no: 9582388678

Days and Timings: Monday to Saturday 8am to 2 pm

This policy is made on………..27.04.2022